Skills Needed for Hotel Management. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business. If you speak French, for example, then there could be operations and/or management opportunities available to you on a more senior level, such as in a customer liaison or relationship management role. Responsible for maximizing operational efficiency and profitability. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Although your attention to detail skills won’t make or break your hospitality career, there are times when they can come in handy. Interpersonal skills are those gained by interacting with people around you. When customers have complaints or when rooms need renovation or the water main breaks, the hotel manager should oversee the way those issues are resolved. Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values. CareerAddict is a registered trademark of DeltaQuest Media. Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. Here are three of the most important interpersonal skills a hotel manager should have: People Skills – Guest concerns must be approached with patience, understanding, and tact, even under taxing circumstances; however, dealing with guests is only one component of a hotel manager’s duties. People skills are imperative, because hotel managers must know how to understand and satisfy the needs of customers and employees alike. Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. Best-paid skills and qualifications for hotel managers. Again, this is a skill that is highly valued in any industry; in hospitality, though, … The hotel must be run according to specific standards. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. In 2016, 47,800 people were employed in the U.S. as lodging managers. Hotel Manager: It is important for the hotel manager to be involved in all aspects of the hotel operations. Card payments collected by DeltaQuest Media, company no. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. As a result, your ability to be culturally aware and adapt to attitudes and norms that are different from your own is crucial to building a successful career. Problem-solving skills. The average salary for a General Manager, Hotel with Budget Management skills in Seattle, Washington is $100,000. Indeed, languages are a plus in any industry, so why not consider taking a class? But if you’re not working seamlessly in union, the whole operation can start to go south, which is bad for customers, for your employer and, ultimately, for you. Most recommended skill. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. Language skills can also benefit your career in the long term, too. Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. Training and … Communication is one of the most important skills you will need as a hotel manager. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … They are particularly useful if you want to work in the tourism sector, where your knowledge of languages is useful on an in-person, day-to-day basis. According to American social and organizational psychologist Robert Katz, the three basic types of management skills include: If you’re going to work in hospitality, then regardless of your role, you’re going to have to work hard. Communicating with the staff will curb any booking and scheduling issues. the ability to use your initiative. ©2020 DeltaQuest Media. You'll need: persistence and determination. Whether you are simply serving drinks or running an entire hotel, it’s your job to ensure that your customers are having a great time and that they have nothing to worry about. Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management Minimum 5 years management experience at a full service hotel, resort or cruise ship Strong organizational skills and effective communication skills (English) Willingness to work long … Do you work in hospitality? You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. Hotel general managers skills and qualities revolve around professional troubleshooting. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. Assisted the General Manager in preparation of forecasts and reports as well as in the development, … Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. Executive Search: Although not necessarily a requisite, language skills are a huge bonus in this field because they allow you to communicate with a wider range of clients. Oversees property maintenance and appearances. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. It is also important to be able to communicate clearly with your fellow staff members, especially in busy, high-pressure environments like kitchens or nightclubs, where effective teamwork is crucial. One of the reasons why hospitality can be so difficult to work in is because it’s almost always hectic. Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. For instance, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for another guest to check out. An Elite CafeMedia Publisher - Update Privacy Preferences. Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. This means they are often in charge of the financial management of hotel services. If you possess the skills on this list, there’s no reason why you can’t be successful, either. All rights reserved. Hotel managers have to don multiple hats for their role. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. Hotel managers play a key role in the management and development of a hotel business (or a motel, resort, or holiday village). Whether it’s spotting billing or administrative errors at reception or noticing that a particular ingredient is past its best in the kitchen, it’s the little things that can make a big difference. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. They must be able to think of creative and practical solutions to problems in a fast-paced environment. Whether it’s for a part-time summer job or an entire career, the basis of everything you will need is the same. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. The jobs requiring this skill have decrease by 77.63% since 2018. What other skills do you think are important in this field? A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. In hospitality, a large percentage of the customers you face (and, indeed, people you work alongside) will be from abroad; this means working with people from a variety of cultural backgrounds. Most employers in the hospitality industry rely on their customer-facing staff to uphold the reputation of their brand; therefore, it’s important that, at all times, you remain highly professional. Essentially, customer service is about being both positive and proactive. The 75th percentile salary is $70,540, meaning 25 percent earn more. Reliability and stamina are essential in hotel management. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Assistant General Manager Choice Hotels -Quality Inn － Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. They also need to be strong problem solvers. Hotel managers need sound organizational skills and should be self-starters. It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. This Specialization covers the basics of hotel demand management, distribution, and revenue management. When applying for such a position you will have to demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough understanding of your specific business—whether that means being able to speak intelligently about … Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. Many of a hotel manager's core responsibilities involve budgets and money. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. Those working within the hospitality industry need strong interpersonal and communication skills. Remember: the more positive the experience you provide, the more likely you are to receive good feedback – and a good tip, too. earn +92.88% more. Excellent computer system skills. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. Key skills for hotel managers. In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. 548227, reg. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody. Let us know in the comments section below. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. Therefore, to help you determine whether you have what it takes to make your way in this field, we’ve compiled a list of the key attributes required. This article is an updated version of an earlier article originally published in March 2015. Be an excellent role model. Skills and knowledge. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. But if all you’re doing is managing, … You will also want to make sure rooms are properly cleaned before guests receive their room keys. It is common for hotel managers to work in the evenings, on weekends and on public holidays. Focus on leadership, not management. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. The average Hotel Manager salary in the United States is $110,602 as of November 25, 2020, but the range typically falls between $78,478 and $143,947. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. The general manager of a hotel must balance several different responsibilities and duties. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. This is why taking the time to listen to what people around you are saying is important; employees' concerns about the work environment can cause them to be less friendly and not work as efficiently. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. While much of your job as a sales manager will … You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. Offered by ESSEC Business School. Identifying, recruiting and hiring talented sales reps. Given the high turnover rate within the industry, this can be challenging. Although it’s not for everybody, the hospitality industry can be a fascinating and rewarding place to work, especially if you enjoy meeting and interacting with new people. You will be a key person of reference for employees and clients as well as external vendors. County health inspectors may visit your hotel at random to make sure you are following guidelines. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. For instance, suggesting a particular wine to accompany a dish, remembering how a certain customer prefers their drink to be made, or even noticing that somebody is struggling to carry their luggage and offering to help are all small details that can leave a big impression on customers. 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